For almost half a century, Accurate Industries has been honored to serve the bathing enthusiasts of America and champion the amazing benefits of steam, sauna, and enhanced bathing. We have worked with thousands of contractors, health clubs, and residential customers and we always welcome your comments.
Please take a moment to read these unedited comments from some of our valued customers.
Submitted by: Rob T. on Dec 24, 2018
"I want to thank you for sending Eric K. to work on my steam generator. He was extremely professional and knowledgeable as well as courteous. After conducting preventive maintenance on the unit, he was able to troubleshoot an issue that I was having the control panel. His willingness to explore options and expertise saved me a significant amount in parts and labor. He is certainly an asset to your company and based on the quality of his work I will be contacting Accurate Industries for any future needs."
Submitted by: James Y. on Dec 4, 2018
"I want to commend Eric for his wonderful service at my home, last Monday, 11/26. I appreciated that Eric made the effort to battle the snow and ice to fulfill an appointment left open due to another technician's failure to do so. He called well in advance to advise me of his arrival time. He immediately put on shoe covers to protect my wood floors from the snow and road salt upon entry.
Eric climbed over the hot tub and into a narrow space to check the electric connections. After analysis, Eric was able to correct the problem and get things back in order. I appreciated his competence and professionalism.
I also mentioned to Eric that "The Great Escape" was unable to offer me a repair referral. Perhaps someone from your sales department should contact them.
Thanks for the service. Happy Holidays!"
Submitted by: Aileen B. with Robbins Architecture on Jun 21, 2017
I work at Robbins Architecture and one of our client’s wanted to put a custom infrared sauna in her home. Mariola Skoczek, one of your Business Development Specialists, happened to drop in to our office to introduce herself and tell us about Accurate Industries around the time we were starting the project. She worked hard to give us a detailed proposal and educate us about your saunas.
Unfortunately, after looking into a few different companies, the client decided to go another direction. The most important factor for this client ended up being that the company offered both Full Spectrum (near-infrared) and far-infrared heaters in their saunas, which Accurate Industries doesn’t offer at this time.
While it didn’t work out, I wanted to reach out to let you know that we were very impressed by the customer service Mariola gave us through the whole process. She was always very helpful, responsive, and really went above and beyond to provide us with any answers we needed. The next time our firm has a project with a sauna Accurate Industries will be the company we recommend. We hope to have the opportunity to work with you in the future.”
Submitted by: Lara with The Ritz Carlton Bal Harbour on Jun 21, 2017
“I am run a spa on Miami Beach. When our steam room needed repairs, I called Accurate Industries immediately for help. Joe O'Boyle was so helpful! Ultimately,
they no longer carried the part I needed in question, but Joe helped me find the part we needed and followed up until he was sure we got what we needed. Thank you so much, Joe!”
Submitted by: Carla D. on Jun 21, 2017
“I am writing because yesterday, April 3, 2017, Mark was the service man who came to my boss' house to service his Roma Steam Shower. I was at the house to greet Mark.
I received vague information from my boss on what exactly was not working in regards to the steam. Mark could not of been more patient as we tried to piece together my boss' text messages.
He was timely and explained things to me in a clear, concise way that I was able to give my boss the information without him asking "what does that mean." Mark was able to repair the Roma stream
and everything worked out great. I really appreciate his patience and knowledge.”
Submitted by: Mark P. with Marks Kitchen & Bath on Jun 21, 2017
"Dear Accurate , thank you very much for Your great customer service and pricing And of course the same day pick up of Last minute equipment changes,
and a Special thanks to Katherine for all the Tech info and questions well after the Sale , thank you ... I look forward to future Business with Accurate knowing I can Count on great service and products, "
Submitted by: Bridget M. on Jun 21, 2017
“Our technician, Marc, came out initially to diagnose the problem. Our house is just 7 years old, but the steam shower stopped working within 6 months.
We finally decided that it was time to try to fix it. We were actually worried that it stopped working due to a more serious plumbing problem
and we did NOT want to open walls. We have had a few plumbers out to look at it and that always proved hopeless. Anyway, Marc came and he was extremely professional,
and he was also confident that it could be fixed without tearing our house apart. It turned out that the unit we had was discontinued and Marc let us know that Kohler
would actually sell us a brand new unit for 70% off (even though our unit was no longer under warranty). Soon after the new unit arrived (Kohler shipped immediately),
Marc came back to install it. The first unit was installed sloppily so Marc fixed all of that, and, to utter shock and amazement, our steam shower works again!!
The installation was painless and quick. Thank you, Marc!”
Submitted by: Debbie S. on Jun 21, 2017
“After searching everywhere for a replacement 60 minute timer for our electric sauna stove I found the Accurate Industries website. With a picture and accurate description of item 3140-01 I placed my order online. About an hour later I received a phone call from a representative named Kathy (Cathy) Ext.101. She informed me that electrical products cannot be returned (which I understand) and then searched for the brand name of the sauna stove for cross reference purposes. She really went the "extra mile." I explained that the stove was purchased in 1977 and that company may no longer exist. I reassured her that I believed this timer to be as close as it gets and to ship it. My timer arrived in a few days and it was an exact match.
Thank you Accurate Industries for maintaining an impressive supply of products, and thank you (Ext. 101) for putting the "customer" back in Customer Service. I will look to Accurate Industries for business in the future."
Submitted by: Wilfred L. on Jun 21, 2017
“I needed help in locating an escutcheon for a discontinued (2006?) steam head. This is an inexpensive item but Kathy and the company took it seriously and spent an inordinate amount of time searching for it. Their ethos is very much appreciated.”
Submitted by: Larry G. on Jun 21, 2017
“I've owned ROMA steam units for over 20 years. In my opinion, there is no steam unit that provides the thick rich steam that a ROMA does. In that time, I've worked with
a number of companies for maintenance and repair. Recently I had the opportunity to work with Accurate Industries. Working with them, especially Katherine in customer service,
showed me what real service means. The company mantra (I heard this from everyone) is, "we want you to be happy." Kathy went so far as to contact the manufacturer on my behalf
to get replacement parts, as well as facilitated additional support from Accurate. Once repair was arranged, Dean came to the house exactly when scheduled to assess the issue
and install replacement parts. He did the work within the walls and attic of my house, leaving no need for patching. When it was done, it was like there was never a problem.
I highly recommend Accurate Industries and plan on using them for all preventive maintenance and repairs.”
Submitted by: Edward B on Jun 21, 2017
Have had really great experiences with Accurate. Mark came to my home to service my unit and was exceptional. He helped me understand
what he was doing at every step of the way (I wanted to know!) and when there was a follow-up issue to resolve he was perfect in helping
me work through it on the phone. My unit is old, and needs a little TLC - Mark and Moira (Myra?) could not have been more helpful.
Highly recommendable for service on home units.
Submitted by: Montana Athletic Club on Dec 6, 2016
Joe did an outstanding job getting my new CU-750 to Montana over the Thanksgiving Holiday. Mr. Steam is an excellent product and the service from Accurate Industries matched that standard.
Submitted by: Maureen McCarthy on Nov 1, 2016
I want to follow up on the service I received from Mark today. I was extremely happy with his excellent work and manners. Mark went over the in it before & after working on it. He answered all my questions excellently. He was very neat and even took his shoes off so not to track in the house. All in all it was a great service experience. We will definitely recommend. Thank You.
Submitted by: Larry LeRette on Oct 30, 2016
We have enjoyed our Amerec steam shower for years, but it developed a problem recently by making a loud noise when we tried to run it. We set up a service call and a technician from Accurate Industries came to our home. The communication from the Accurate Industries was great. We received a personal call to confirm our appointment and the technician arrived within the time frame they quoted us.
Michael was the service technician from Accurate Industries. He was courteous, knowledgeable and efficient. He thoroughly went over the mechanics of the unit and was able to repair it, and I might add, it works now better than it ever has.
I would definitely recommend Accurate Industries as my experience was stellar.
Submitted by: Michael Nervick on Oct 11, 2016
Marc came to our house today because our steamer wasn't working. He quickly diagnosed the problem, gave me the price, and fixed it with parts he already had on his truck. He was very professional and showed up within his agreed upon window.
Submitted by: Robin Breslin on Jul 5, 2016
I’m just writing to review the service I received from Accurate Industries. The entire scheduling process was professional and courteous. The service I received from Marc Williamson this afternoon was outstanding. Marc explained everything and finished the service in a timely fashion. I’m very happy that Power Plumbing referred me to your company. I will definitely call Accurate Industries again and recommend the company to anyone who mentions that they have a steam shower issue.
Submitted by: Ken C. on Feb 29, 2016
Had home sauna installed and they went above and beyond expectation from initial consultation design and scheduled delivery to install and customer support the entire team (Andy, Kevin, Michelle and Lynda) were awesome to work with and would highly recommend.
Submitted by: Michael R. on Feb 25, 2016
Installation caused a circuit to break. Steve came out, spent time with the system and fixed to my satisfaction.
Submitted by: Rose N. on Dec 15, 2015
I would highly recommend Accurate Industries! We are very pleased with the high quality of our beautiful new sauna for our park district facility. The installation team did a great job! Thank you so much!
Submitted by: Harbor Square Athletic Club on Nov 11, 2015
First I'd like to say this is the FIRST review I've written because I don't believe in them. However with that being said I would like to elaborate why I've decided to write my first review. I work at first class gym and members expectations of us are to always have things running at a high level without issues. About a year and a half ago our steam unit decided it had lived its life. After shopping it around over and over again I decided to use Accurate Industries. This was a big decision for me as I am not familiar with how these units work and operate but felt very comfortable with the sales lady and she reassured me over and over again that we were on the right track with the right unit for our business. One of my concerns was that there would be parts available and that I would be able to perform any repairs or issues that may come up. She directed me to a gentleman by the name of (Joe) I can't say enough about his professionalism and how patient he has been in teaching me things and getting my orders placed. In any public facility you have good people and bad people and from time to time we suffer from vandalism which is why I have needed to order parts for our steam unit. Other than the vandalism it has been an amazing unit. The whole experience for me has been amazing! Not only have they kept things up and running for me but the amount of dollars we have saved on maintenance now is priceless.
THANK YOU Joe and Staff
Submitted by: Michael P on Aug 5, 2015
Accurate Industries gets my vote of confidence. During a storm in late June, the on/off switch on my steam generator was damaged. I searched for the part on several occasions without success. On July 14, with much luck Mr. Joe O’Boyle to the rescue. He immediately recognized the part and said it would be received by July 21. The package came on July 23, unfortunately the wrong part was sent. I called Mr. O’Boyle and he assured me that he would make right the error. Within two days the on/off switch was delivered to my house. Mr. O’Boyle is the kind of person that encourages me to do business with the company that is fortunate to have him as an employee. His dedication, patience, professionalism and concern for me, the customer, ended my frustration over the last several weeks. He is a bright star in a dark memory that I have had since the middle of June. Go Joe!
Submitted by: Michael C on Jul 24, 2015
Accurate Industries has been our steam and sauna service provider for 10+ years. We have eight upscale athletic clubs; six of them have steam & sauna rooms. A few of these are pretty old, but Accurate maintains them at peak condition. They are always quick to respond, and the technicians are highly skilled, knowledgeable, friendly, and have our best interests in mind. Build-out: We recently opened a new club, and Accurate was our choice for the construction of steam and sauna rooms. Everything about the project from design, planning, and construction went very smooth. It was on time and on budget. The workmanship is top-notch. These turned out so awesome, that we had them re-build the sauna rooms at our oldest club. The guys doing the construction, Marc and Andy, are super nice, highly skilled, and take pride in their craft. They rocked the build-out, getting it done quickly, communicating all the way, and created a room that our members love - and so do we! I highly recommend Accurate for both build and service.
Submitted by: Monty L. with Lifetime Fitness, San Antonio on May 15, 2015
They remodeled our Dry Sauna. They did a wonderful job, were prompt and courteous and so willing to hear feedback! I loved the team that we got to work with. I would highly recommend them to others who are getting this service done.
Submitted by: Kathleen H on May 14, 2015
In this day and age where it is very hard to get good customer service, Accurate Industries proves each provider wrong! The serviceman was on time, courteous and knowledgeable (funny, too!). Not only did he fix the problem, he tuned it up to make sure it was working exactly the way it should. I was very impressed with the time he took to explain what was wrong with our steamer and showed me a trick to empty the water that catches in the pipes. Many times, when I have a serviceman come into my home, it seems as if they are not happy with their jobs and you can feel it, and they want out as soon as they come in. Yet the serviceman that came to our home, you could tell he loved his work and enjoyed explaining to me the problem, in a way that it was a pleasant experience instead of a chore. Thank you Accurate Industries! You are the BEST!
Submitted by: Paula M on Feb 3, 2015
Longview Parks and Recreation just recently purchased a new Mr. Steam Generator for the steam room at Paula Martin Jones Recreation Center. I had some questions with regard to the manual and the unit itself. I contacted Michelle Schofield at Accurate Industries to ask her some questions. She did some research and called me the very next day and provided me with information that was extremely valuable. Her attitude and customer service she afforded to me was very professional and helpful. She also provided me with a contact person who is a technician for Mr. Steam to answer any further questions that I had. Accurate Industries should consider themselves blessed to have staff members such as Ms. Schofield. I look forward in continuing my business relationship with Accurate Industries.
Submitted by: Tim L. on Jan 29, 2015
Accurate Industries has the most helpful and friendly Customer Service department I have ever encountered. Nikki Kraemer didn't just "check the catalog" and send whatever it said when I was looking for a replacement circuit board for an older model AMEREC steam shower generator. She made a couple of calls to AMEREC and to me confirming that the correct board was being sent. Because of my lack of mechanical prowess, I had trouble installing the board. Nikki put me in touch with a technician at AMEREC (Mike Colella) who very patiently walked me through the process. Nikki didn't just pass me off to Mike. She continued to follow up just to make sure everything worked and that I was satisfied with the result. Nikki and Accurate Industries illustrate how customer service departments should operate.
Submitted by: Mike S. on Jan 13, 2015
I have been in and out of service and retail industries for many, many years…Sometimes as the customer and sometimes as the service provider… But always a connoisseur of quality people and their effort and willingness to provide their very best, even when circumstances conspire to steer otherwise. In my dealings with Accurate Industries I have, without exception, savored every single step of our transactions. The people who serve you over the phone are cogent, erudite, well spoken, knowledgeable... and fun to talk to, besides! Their efforts to provide you with everything you need as seamlessly and proficiently as possible are unparalleled in my experience. Even when there is a hitch in the normally smooth flow of things, Accurate Industry’s staff is right there, willing to do everything in their power to get you what you need, when you need it. I have tested and given failing grades to many suppliers of my vast array of needs in my business. I would gladly trade with the wonderful people at A.I. in any endeavor they chose to pursue. At the end of the day, it’s all about trust, character, and getting the job done. Accurate Industries is the home of all three. You guys are awesome. Thanks for being a light in the darkness
Submitted by: Kelly M. on Dec 11, 2014
Marc replaced a steam unit in our master bathroom shower, checked the generator, located the serial/model numbers within the unit (which were unreadable on label) & showed me how to power flush another steamer in a different part of the house. I was very pleased with Marc's professionalism. He quickly diagnosed and fixed the problem and helped with the separate steamer. I was also relieved that he had the needed part readily available! Now, I feel a little more knowledgeable on steamers and what it takes to maintain them.
Submitted by: William M. on Dec 11, 2014
Service was awesome! After 14 years of almost daily use, our Mr Steam finally stopped working for the first time since being installed when our house was built. I called Accurate Industries to repair or replace it if necessary and, even though our model has been out of production for about 6 years, they were able to fix it with a new control panel that they had in the truck! I also had them do a checkup and boiler cleaning. After 14 years I can only say I was totally surprised at the amount of calcium carbonate that came out of the boiler. They were totally professional and quick. I will definitely continue to call upon them for all my future steam room service.
Submitted by: Tim C. on Aug 4, 2014
Solid service & product availability. As a Contractor I rely on my venders to have the products when I need them. Accurate Industries has the product lines & inventory we need for our projects. The technical help for sizing & service is top notch.
Submitted by: Kerrigan M. on Jun 30, 2014
Michelle Scofield is my contact at Accurate Industries and she is extremely helpful. Quotes are provided quickly and professionally. We needed parts immediately and Michelle did everything she could to expedite the delivery of these parts and also keep me informed on the status. Thanks Michelle!
Submitted by: Helen M. on Jun 30, 2014
I am showroom manager for a plumbing wholesaler. Whenever I require information on steam showers or saunas I telephone Accurate Industries. I have used them for over fifteen years. Everyone there is friendly and knowledgeable. They go out of their way to be helpful and informative. Their quotes are prompt and accurate and the product usually arrives in one or two days. Accurate Industries is a company with whom I truly enjoy doing business.
Submitted by: Gina G. on Jun 12, 2014
Accurate Industries does a superior job. We had several issues with a steam shower and their expert technicians (Steve Pollack & Chris) were outstanding. I would highly recommend them for the expertise and customer service.
Submitted by: Bryan F. on Jun 4, 2014
I am a builder and have used Accurate Industries for years for steam generator products and service - they have been perfect every time resolving issues and providing top quality service. Definitely would recommend them to anyone looking for products or service for a wide variety of steam units.
Submitted by: Cindy D. on May 23, 2014
The representatives of Accurate Industries are very professional and have extensive product knowledge. They have always been courteous and helpful to our showroom personnel. They keep a very large inventory and we always receive the correct product.
Submitted by: Nate A. on Mar 10, 2014
Accurate Industries recently installed new steam boilers at our club. Both Andy and Steve did a fantastic job on the install. Both are extremely knowledgeable. Thanks to you both for a great experience.
Submitted by: Phillip M. on Feb 28, 2014
I have been working with Accurate Industries for several years after contacting them on a sauna for my construction business. They are there for you whenever you need them and I in return. Together I have confidence in the product that I sell, Install and ultimately put my name on. I look forward to continue working with Accurate Industries and promoting their product. Michelle Scofield and her entire team work hard continue to provide the latest and greatest products to suit each customer’s fancy. I would like to become more involved with product development to insure we keep up with smart home technology and customer’s high expectations. Great team great relationship. Thank you Accurate Industries for all that you do to help me grow my business.
Submitted by: Susan B. on Feb 28, 2014
Our technician, Bill, had the opportunity to work with Michelle Scofield recently on a boiler issue. She was very helpful in answering his questions. Her assistance in replacing a relay board was seamless with a quick turn around. We greatly appreciate her level of customer service and look forward to doing business with her in the future.
Submitted by: Mike Z. on Feb 27, 2014
I am a contractor who works on saunas and steam rooms i order all of my parts through Accurate Industries. Michelle Schofield is a great customer service person who makes sure I get the right parts and gets them delivered quickly. any warranty issues have been handled very well. I also signed up for the NISA program that is helping us get some business.
Submitted by: Bruce K. on Jan 28, 2014
The company and the people who work for this company are very professional and knowledgeable. It is a real pleasure to do business with this company
Submitted by: Dan R. on Jan 28, 2014
Great service!! Fast and reliable, Andy was great!
Submitted by: Mike S. on Jan 14, 2014
Accurate Industries has been my contractor for the past three years. They are helpful in special ordering parts for my Fulton generator, and their technician Steve his highly qualified to perform maintenance and repairs on our boiler. Steve is also generous in sharing his knowledge and helpful hints to keep my generator running 24/7/365
Submitted by: Michael on Jan 13, 2014
Accurate Industries has been my contractor for the past three years. They are helpful in special ordering parts for my Fulton generator, and their technician Steve his highly qualified to perform maintenance and repairs on our boiler. Steve is also generous in sharing his knowledge and helpful hints to keep my generator running 24 / 7 / 365.
Submitted by: Linda D on Jan 13, 2014
INSTALLED NEW GENERATOR FOR STEAM SHOWER. MARK WAS THE INSTALLER. HE WAS EFFICIENT, FOCUSED, IMMACULATE AND POLITE.