Customer Service

Our team assembles daily to develop the greatest benefits facilitating the promotion, distribution and operation of steam and sauna products.

The policies outlined below have been carefully crafted to provide our customers the greatest flexibility and advantages in the pursuit of enhancing the steam and sauna industry. Should you feel a guideline set forth below has unfairly affected your project, we encourage you to contact your Technical Bathing Specialist or e-mail us at CustomerService@AccurateIndustries.com for review.

Engage our staff and utilize our vast resources. We pledge to you our endless commitment to provide more services than you will ever require. We exist to serve you!

If you can't find the information you're looking for below, call us at 800-977-8326, or e-mail us at CustomerService@AccurateIndustries.com.


Contact Us
By Phone
By E-mail
By Mail
Product Assistance
Installation Assistance
Repair Services
Contacting Product Manufacturer
Purchasing
Creating an Online Account
Opening a Terms Account
Methods of Payment
Sales Tax
Multiple Shipping Addresses
Check-out
Canceling an Order
Policies
Terms of Use
Privacy Policy
Returns and Refunds
Requesting a Return Authorization (RA)
Shipping & Order Status
Stock Items
Oversized Items
Non-Stock and Custom Made Items
International Shipping
Shipping Restrictions
Checking Order Status
Product Inspection
Our Commitment to You
FREE Same Day Shipping
Performance Guarantee
Two-Year In-Home FREE Service
Lifetime Labor Warranty
Value PLUS Price Guarantee
Passion Pledge
100% Quality Assurance
Incomparable Knowledge
Manufacturer Warranties
Security Guarantee



Contact us by Phone

Rely on our Technical Bathing Specialists 6 days a week. Call us at 800-977-8326. Our telephone support hours are Monday-Thursday 7AM-6PM, Friday 7AM-5:30PM, and Saturday 7AM-5PM Central Time.

We frequently answer phone calls and reply to e-mails at all times of the day and night. We love this stuff and our team is eager to share the knowledge. If after normal business hours, give us a try. We may surprise you!


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Contact us by email

Rely on our Technical Bathing Specialist 6 days a week. Our email support hours are Monday-Thursday 7AM-6PM, Friday 7AM-5:30PM, and Saturday 7AM-5PM Central Time.
We frequently answer phone calls and reply to e-mails all times of the day and night. We love this stuff and our team is eager to share the knowledge. If after normal business hours, give us a try. We may surprise you!

Please use the addresses below to contact us regarding the corresponding topics. This allows us to route your inquiry effectively and reply to you as quickly as possible.


Installation Support
Repair Services
Returns
Room Design Assistance
Commercial Equipment
Residential Products
Technical Questions
Online Experience Feedback
ServiceCenter@AccurateIndustries.com
ServiceCenter@AccurateIndustries.com
Returns@AccurateIndustries.com
RoomDesign@AccurateIndustries.com
CommercialEquipment@AccurateIndustries.com
ResidentialProducts@AccurateIndustries.com
TechnicalTeam@AccurateIndustries.com
CustomerService@AccurateIndustries.com


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Contact us by Mail

For questions or comments about Accurate Industries Online, write us at:
Accurate Industries Online
P.O. Box 0624
Wheeling, IL  60090


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Creating an Online Account

By creating an account and saving your info, you will benefit from:

Professional product discounts
Faster checkout
Online order history
Permanent cart- items remain in cart until removal or check-out
Address Book- delivery of products to another address other than yours

To create an account you must have a valid e-mail address. If you'd like to create an account now and enjoy these benefits, click here.


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Opening a Terms Account

Accurate Industries Online accounts are on a pre-paid basis. That is, all orders are paid in advance of shipment.
Industry Professionals requiring an open terms account will benefit from:

Professional product discounts
Net 10 payment terms
Online order history
Permanent cart- items remain in cart until removal or check-out
Address book- drop shipping of products to other addresses which are sorted for future orders


To initiate the open terms account process, select from one of the below methods:

Click here to provide us some basic information and receive a phone call from a Technical Bathing Specialist to guide you through the simple account process.
Call 800-977-8326 or e-mail us CustomerService@AccurateIndustries.com to request our one-page terms account application.
Fax 847-465-8993, or e-mail us at CustomerService@AccurateIndustries.com with your company information including one bank and four trade references.


Open terms accounts can take 24-48 hours to process and are always given priority status. Should the approval period not satisfy your needs, give us a call at 800-977-8326, and a Technical Bathing Specialist will attempt to expedite the shipment of your order.


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Methods of Payment

Accurate Industries Online accepts the following payment methods:

Credit Cards: MasterCard, Visa, American Express and Discover. If we are unable to process your credit card, please check to ensure you entered the correct card number, security code (CVV number) and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
Checks: Company check, cashiers check and money order. A 10-day waiting period is in effect when electing these forms of payment. Send a detailed accounting of your order with payment to: Accurate Industries Online, P.O. Box 0624, Wheeling, IL 60090 Attention: Order Department. Please contact a Technical Bathing Specialist at 800-977-8326 to ensure the accuracy of your order should this method of payment be elected.
Open Terms Accounts: Upon application, net 10 and 30 day billing accounts can be established to facilitate frequent or regular purchases. Should you desire an open terms account, click here to learn how now.


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Sales Tax

Sales tax is based on tax rates for your taxing jurisdiction derived from the ship-to address being used for your order. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item.

Accurate Industries collects applicable taxes in Illinois. If you have questions about the taxes on your invoice, please call us anytime at 800-977-8326.

If you are making a purchase for a tax-exempt organization, please contact a Technical Bathing Specialist at 800-977-8326.

To ensure compliance with state and local laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.


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Multiple Shipping Addresses

You can only ship to one address each time you checkout. If you are shopping for product that must ship to different locations, you will need to place each order separately.


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Checkout

All the items that you have in your shopping cart appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Checkout." When you click "Checkout" we will verify and charge your credit card accordingly.


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Canceling an Order

If you would like to cancel or change an order that you've just placed, please call 800-977-8326 as soon as possible. We'll do everything we can to accommodate your request. However, items that have already shipped cannot be cancelled and must be returned or exchanged.


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Shipping Stock Items

The majority of items that appear online and in our Book of Steam and Sauna Catalogues are in stock and available for FREE same day shipping. They include steam generators, sauna heaters, bathing accessories, controls, aroma oils and most parts.

Occasionally, select items will be out of stock due to unanticipated demand or manufacturer back orders out of our control. Should your order be of urgency, call us at 800-977-8326 to confirm availability. If we are aware of your need, chances are, we will find a way to satisfy it!

Stock item shipping methods and their estimated shipping times are listed below:


Ship Method Completed Order Estimated Processing Time Estimated Time in Transit Total Estimated Shipping Time*
Express Before 12 p.m. CST Monday - Friday SAME DAY Business Day 1 Business Day
Express Weekends or After 12 p.m. CST Monday - Friday Next Business Day 1 Business Day 2 Business Days
Premium Before 12 p.m. CST Monday - Friday SAME DAY 2 Business Days 2 Business Days
Premium Weekends or After 12 p.m. CST Monday - Friday Next Business Day 2 Business Days 3 Business Days
Standard Before 12 p.m. CST Monday - Friday SAME DAY 3 to 6 Business Days 3 to 6 Business Days
Standard Weekends or After 12 p.m. CST Monday - Friday Next Business Day 3 to 6 Business Days 4 to 7 Business Days


*Note:Total estimated order shipping time assumes an order is placed prior to 12 p.m. Central Standard Time (CST). For orders placed after 12 p.m. Central Standard Time, add an additional day.

We determine the most efficient shipping carrier for your order. Carriers that may be used are U.S. Postal Service (USPS), FedEx or United Parcel Service (UPS).

Standard orders placed by 12:00 pm (noon) CST will ship FREE and typically arrive within 3 to 7 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Standard delivery is available for shipping to Alaska, Hawaii and U.S. territories.

Premium orders placed by 12:00 pm (noon) CST will typically ship the same day and arrive in two business days (Monday through Friday, not including holidays), pending credit card authorization and verification. Premium orders usually arrive within two business days after the ship date. Premium shipping to Rural Routes and remote locations usually arrive within 3 to 4 business days after the ship date. Premium Shipping is available for Alaska, Hawaii, U.S. territories.

Express orders placed by 12:00 pm (noon) CST will typically ship the same day and arrive in one business day (Monday through Friday, not including holidays), pending credit card authorization and verification. Express orders usually arrive within one business day after the ship date. Express orders to Rural Routes and remote locations usually arrive within 3 to 4 business days after the ship date. Express Shipping is available for Alaska, Hawaii, U.S. territories.

An Order Confirmation or Confirmation e-mail that includes an actual order number is considered a completed order.

Accurate Industries business days are Monday through Friday, excluding holidays.

Important Note: Accurate Industries reserves the right to cancel orders where the cost of free shipping is disproportionate to the confidential and allowable shipping expense to product cost ratio.This scenario can present itself for certain items shipping to Alaska, Hawaii and various U.S. regions.


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Shipping Oversized Items

Oversized items are those that, for various reasons, must ship via common carrier truck. They include steam doors, sauna doors, steam rooms, sauna rooms, steam boilers, some steam generators and most commercial sauna heaters. Oversized items ship FREE and are not available for Premium or Express Shipping.

Items that ship common carrier truck can take 3 to 7 business days in transit depending on delivery location and point of origin. Please call a Technical Bathing Specialist at 800-977-8326 prior to ordering an oversized item when a delivery schedule is of importance.

Note: Most of the time, oversized items are of a custom-made nature and, consequently, are not stocked. Consider an items manufacturing time in addition to transit or delivery schedule when determining an acceptable lead time for your project.

Important Note: Accurate Industries reserves the right to cancel orders where the cost of free shipping is disproportionate to the confidential and allowable shipping expense to product cost ratio.  This scenario can present itself for certain items shipping to Alaska, Hawaii and various U.S. regions.


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Shipping Non-Stock and Custom-Made Items

Non-stock items are those that, for various reasons, are products that have unique voltages, are in limited demand or are custom made for a specific application. They include specialty parts, products with unusual voltages, commercial equipment, sauna rooms, steam rooms and doors. Non-stock and custom-made items ship standard delivery FREE.

When ordering these items, often a manufacturing time of 3 to 20 business days (depending on season) must be considered along with transit or delivery time when determining an acceptable lead time for your project.

Should your project require such items, call a Technical Bathing Specialist at 800-977-8326 to review your specific requirement so that we may try to satisfy your projects schedule.

Important Note: Accurate Industries reserves the right to cancel orders where the cost of free shipping is disproportionate to the confidential and allowable shipping expense to product cost ratio. This scenario can present itself for certain items shipping to Alaska, Hawaii and various U.S. regions.


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International Shipping

If you would like to place an order from outside the United States or you would like to have it shipped outside the United States, please call a Technical Bathing Specialist at 800-977-8326 or 847-465-8990 to help coordinate your shipment. You may also e-mail us at CustomerService@AccurateIndustries.com.

We will gladly make arrangements to have your order shipped to an export company of your choice. You will be responsible for making arrangements with the export company to complete the delivery to your final desired location. In some cases, we can arrange to ship the order directly to you provided certain criteria are met.

Payments for orders being placed from outside the U.S. or orders to be shipped outside of the US must be made by electronic bank transfer. Please call a Technical Bathing Specialist at 800-977-8326 or 847-465-8990. You may also e-mail us at CustomerService@AccurateIndustries.com for further information.


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Shipping Restrictions

We’re sorry Our current shipment regulations do not allow us to ship products to P.O. Box addresses.


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Checking Your Order Status

You may check your order status at anytime by clicking the "My Account" link at the top of any page and logging into your account. You'll need to have your username and password handy.

If you forget your username or password, you can provide us the e-mail address you used when you created your account, and we'll send you a new password to that e-mail address so you can access your account.


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Product Inspection

We fully expect that your order will arrive in the condition we package it. However, please remember that it is your responsibility to ensure the item has not been damaged by the freight company during shipping.

Product inspection, including the external packaging in the presence of the delivery driver, is the best way to report a claim. If there is any product or packaging damage, note such on the delivery receipt.

When you sign for a delivery and do not note any damage, the condition of the product will no longer be the delivery company's responsibility. If your package arrives with damage rendering it inoperable or unusable, please refuse the shipment and notify us immediately.


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Installation Assistance

Accurate Industries has an established Nationwide Installation and Service Affiliate (NISA) Network of skilled installation professionals. These firms are pre-qualified by our technical service team and must strictly conform to standard and specific criteria prior to becoming an approved Accurate Industries Installation Affiliate.

To request an Installation Affiliate referral, go to our Installation Request Form and fill in your information. A qualified Accurate Industries Installation Affiliate will contact you within 48 hours to assist you.

You may also contact our Service Center by phone, toll-free, at 800-977-8326, Monday through Friday, 8am-5pm CST, or e-mail us at ServiceCenter@AccurateIndustries.com. To help us serve you quickly, please be prepared to answer a few questions and provide information regarding your project.

Attention Contractors: If you are comfortable installing steam or sauna bath products and desire to join our team of nationwide steam and sauna bath enthusiasts installing the finest bathing products on earth, please give us a call at 800-977-8326, or e-mail us at ServiceCenter@AccurateIndustries.com to receive our requirements for approval and how to get started.


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Repair Services

Accurate Industries has an established Nationwide Installation and Service Affiliate (NISA) Network of skilled technicians for in-home service and repair on most steam and sauna bath products. These firms are pre-qualified by our Technical Service Team and must strictly conform to standard and specific criteria prior to becoming an approved Accurate Industries Service and Repair Affiliate.

To request an in-home repair service referral, go to our Service Request Form and fill in your information. A qualified Accurate Industries service affiliate will contact you within 48 hours.

You may also contact our Service Center, toll-free, at 800-977-8326, Monday through Friday, 8am-5pm CST, or e-mail us at ServiceCenter@AccurateIndustries.com. To help us serve you quickly, please be prepared to answer a few questions and provide information regarding your equipment and installation. Details including model number, serial number, make, description of system and nature of problem are extremely helpful in expediting the most appropriate remedy.

Should you desire to have your equipment looked at by our in-house technical team, give us a call at 800-977-8326, or e-mail us at ServiceCenter@AccurateIndustries.com for further information.

Attention Service Technicians: If you are comfortable working on steam or sauna bath products and desire to join our team of nationwide steam and sauna bath enthusiasts servicing the finest bathing products on earth, please give us a call at 800-977-8326, or e-mail us at ServiceCenter@AccurateIndustries.com to receive our requirements for approval and how to get started.


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Contacting a Product Manufacturer

If you would like to contact the manufacturer of a product you bought or are thinking about buying, please call us at 800-977-8326 so that we may have the opportunity to assist you by providing the appropriate department, full name, telephone number and extension of the individual your question should be directed to.

From the Shipping Department to the President's office, your question will be effectively directed and addressed. We are here for you!


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Terms of Use

Welcome to the Accurate Industries Web Site ("Site"). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or add to, our Site from time to time.

SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, intellectual properties owned, controlled or licensed by Accurate Industries collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and all worldwide rights, titles and interests in and to which are owned by Accurate Industries.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Accurate Industries on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Accurate Industries property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Accurate Industries of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Accurate Industries will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Accurate Industries is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

ACCURATE INDUSTRIES COMMUNICATIONS TO YOU
You agree that Accurate Industries may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Accurate Industries products or services, or for such other purpose(s) as Accurate Industries deems appropriate.

FINISHES & COLORS
We have made every effort to display as accurately as possible the finishes and colors of our products that appear on the Site. However, as the actual finishes and colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Accurate Industries does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT ACCURATE INDUSTRIES SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER
From time to time there may be information on AccurateIndustries.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your AccurateIndustries.com purchase you may return it with your invoice subject to the terms and conditions set forth in our Return Policy.

INDEMNIFICATION
You agree to defend, indemnify and hold Accurate Industries and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees arising from or related to your use of the Site.

MISCELLANEOUS
Unless otherwise specified and except to the extent Accurate Industries products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Accurate Industries products and services available in the United States and select foreign markets. This Site is controlled and operated by Accurate Industries from its offices in Wheeling, Illinois.
This Agreement shall be construed in accordance with the laws of the State of Illinois, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Illinois, County of Cook.

TERMINATION
This Agreement is effective unless and until terminated by either you or Accurate Industries. You may terminate this Agreement at any time. Accurate Industries also may terminate this Agreement at any time and may do so immediately without notice, and they may accordingly deny you access to the Site if, in Accurate Industries sole discretion, you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Accurate Industries, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.


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Privacy Policy

Accurate Industries knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to us at AccurateIndustries.com and the steps we take to protect it.

What information do we collect online?
Information needed to make a purchase: When you make a purchase, we ask for your name, address, phone number, e-mail address and other information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, security code (CVV number), expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).

Information needed to create an account: You may create an account through AccurateIndustries.com at any time by providing your e-mail address and designating a unique access password. You do not need to create an account in order to visit our site or to place an order through AccurateIndustries.com. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your e-mail address and password, then click "Edit or View Your Account."

How do we use information collected online?
Information collected on AccurateIndustries.com may be used in the following ways:

Schedule deliveries of merchandise that you purchase online
Bill your credit card for your purchases
Create an online account for you at AccurateIndustries.com
Confirm and track your orders
Respond to your customer-service inquiries or requests

Is information shared with third parties?
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.

How can I access and correct my information?
You can access and correct information you have shared with us online if you have established an account with AccurateIndustries.com. Simply go to the My Account page, log in with your e-mail address and password, then click "Edit or View Your Account" and edit or delete whatever information you wish. Do not share your AccurateIndustries.com password with anyone.

How do we protect the security of your information?
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all Accurate Industries employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
All information transmitted through AccurateIndustries.com is stored on our secure server. We use Secure Sockets Layer (SSL) technology which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website like our Checkout and My Account features.

Do we link to or from other websites?
AccurateIndustries.com does not link to or from other websites.

Whom do I contact with questions?
If you have any questions or comments about this Privacy Policy, call us at 800-977-8326.

Changes to the AccurateIndustries.com Privacy Policy
This Privacy Policy was posted on AccurateIndustries.com on August 31, 2006. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on AccurateIndustries.com.


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Returns & Refunds

If you're not completely satisfied with a product, Accurate Industries will gladly exchange or refund the purchase of any qualified product (see exclusions below) returned to us within 30 days of the order shipping date, less a 20% handling fee and any applicable restocking fees. Sales are final 30 days from shipping date.

Customers wishing to return a qualified product must first request a Return Authorization from Accurate Industries and have the original receipt, or we must have a record of the purchase in our system. Qualified (returnable) products are any items that are in original new condition and include the original box, UPC bar code, packaging and all accessories and documentation, and that are not excluded below.

Customers will be charged an additional fee (up to a 15% of the purchase price) for restocking/reconditioning the subject item(s) if they return a product in an opened or non-factory sealed box. There is no handling fee for defective products returned in exchange for the exact same product or for products originally purchased as Open Box.


Exclusions from the Return & Refund Policy

Aroma Oils & Menthol Crystals: To ensure the quality and safety of these items, aroma oils and menthol crystals are NOT returnable under any circumstances.

Sauna Rooms & Wood: Pre-cut, Pre-fabricated, Modular, Two-piece, Infrared, Pre-built, Custom Cut and Designer Sauna Rooms, along with any type of wood, are cut to order and consequently are NOT returnable items.

Steam Diffusers: Steam Diffusers may not fit your steam head, are aesthetically unattractive, will noticeably wear, crack and fade with normal use and are a consumable component. Due to the specific use and nature of steam diffusers, they are NOT returnable items.

Steam and Sauna Doors: Steam shower doors and sauna doors are custom made items constructed for specific and individual applications. Due to their uniqueness, steam and sauna doors are not returnable items.

Commercial Sauna Heaters & Steam Boilers: Commercial equipment and accessories on this site are not returnable. Commercial products are not stock items, rather they are made for your project's own uniqueness.

Parts : To ensure the quality, safety and performance of all parts, we cannot accept returns on parts.

Missing accessories: The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what is returned (e.g., box for box, manual for manual, etc.) In some cases, missing accessories or components may render the product useless and, consequently, may not be returnable.

Promotional packages: Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.

Shipping errors: For any Product received that is not the Product ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. order confirmation, packing slip or record of purchase in our system) is required for all returns.

Return Shipping Charges: Accurate Industries is not responsible for shipping charges for returns.

Mail returns: You may return any merchandise purchased online via U.S. mail (USPS) provided that the return meets the guidelines described above.


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Requesting a Return Authorization (RA)

Merchandise purchased online which qualifies for return may be shipped to our authorized return center. Before returning anything to us, you first must fill out a Return Authorization (RA) Request form - Click Here to fill it out now. All returns are handled by e-mail, facsimile or U.S. mail (USPS). Any returns sent to us without a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. A product RA is valid for 30 days from its original order shipping date.

Important: Accurate Industries must receive a qualified product return within 30 days of its original order shipping date. Sales are final 30 days from shipping date.

Unapproved Returns: Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned and a handling fee assessed. A product RA is valid for 30 days from its original order shipping date.

Returns & Refund: Customers are responsible for all shipping and insurance costs for returns, unless otherwise indicated. If you choose not to insure your package, you will be responsible for any loss or damage.

Upon our acceptance of the merchandise in like new condition and in conformity with our returns policy, the purchase price, less associated fees, will be credited to your credit card. For purchases made with a certified check or money order, a mail refund check will be issued. In either case, please allow 14 days (not including delivery time for mail refunds) from when we accept your returned product for the processing of your applicable refund

Important: Accurate Industries feels strongly about processing refunds quickly, fairly and accurately. Proper product care and attention to return instructions will ensure expedited refund processing.


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FREE Same Day Shipping

We stock thousands of steam bath and sauna products from industry leading manufacturers. For product orders over $50, rely on our HUGE inventory and FREE same day shipping within the contiguous United States for most orders placed by 12:00 pm (noon) Central Standard Time.

Accurate Industries is diligent about shipping stock orders the day they are received. However, we strongly recommend you call us to confirm product availability in the event your orderís delivery is of an urgent nature.

What exclusions apply?

All items identified as eligible for Free Shipping will qualify for the Free Shipping program, subject to certain exceptions. There are a number of reasons why your order might not be eligible for Free Shipping.

1. Free Shipping applies to orders made at www.accurateindustries.com and shipped within the contiguous United Stated only. Orders shipped to P.O. Boxes, APOs, Alaska, Hawaii, Puerto Rico, and U.S. Protectorates are not eligible for Free Shipping.

2. The $50 minimum purchase is calculated after all other discounts are applied. Charges relating to shipping, handling, and taxes will not be included to meet the $50 minimum.

3. Your order contains items that are not identified as eligible for Free Shipping. Eligibility for Free Shipping is indicated under the AI Industries Provides section found on the Includes tab of the product page.

4. You changed your shipping preference to something other than "Best Way or Pick Up at store".

5. The Free Shipping offer will not apply to any order where cancellations or returns reduce the amount of qualifying purchases to less than $50; accurateindustries.com reserves the right to charge applicable shipping and handling costs to any such orders.

AccurateIndustries.com reserves the right to cancel orders where the cost of free shipping is disproportionate to the confidential and allowable shipping expense to product cost ratio. This scenario can present itself for certain items shipping to Alaska, Hawaii and various U.S. regions.

AccurateIndustries.com may change or discontinue Free Shipping at any time at its sole discretion.


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Steam Generator & Sauna Heater Performance Guarantee

Accurate Industries knows that we all enjoy the benefits of heat and humidity differently. Some like it hot and some not! Call us at 800-977-8326 for an in-depth review of your steam shower or sauna application. Our Steam Shower & Sauna Specialists will review your steam room or sauna design, ask some general questions and learn about the type of heat you are looking for. We will then size and specify steam and sauna bathing systems that satisfy the application.  Upon delivery of your purchase, you will be provided with a written guarantee of its performance!

The liability of Accurate Industries is limited to the parts and in-shop labor associated with satisfying a steam or sauna bather's specific and unique product operational satisfaction. If necessary, removal and installation costs are not included in this guarantee. Service and repair are not a part of this guarantee and our liability will never exceed the selling price of the steam generator or sauna heater in question. Steam Generator & Sauna Heater Performance Guarantee expires forty-five (45) days from date of purchase and may be extended with written and approved request. The above guarantee in no way replaces the manufacturer's limited warranty but, simply, is designed to augment it where user satisfaction does not exist.


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Two-Year In-Home FREE Service Warranty

Accurate Industries want to take the HEAT for your steam shower or sauna heater project.  Locally, and within 60 miles of our Wheeling, Illinois location, Accurate Industries technicians will fix a defective residential steam bath generator or sauna heater FREE of charge in the home!  For a period of two years from the date of purchase, just give us a call, and we’ll be there.

The liability of Accurate Industries is limited to the parts and in-home labor associated with repairing a defective steambath generator or sauna heater.  If necessary, removal and installation costs are included in this guarantee. Service and repair of improperly installed or maintained equipment is not a part of this guarantee and our liability will never exceed the selling price of the steam generator or sauna heater in question. The two-year in home FREE service warranty expires 730 days from date of purchase and may be extended with written and approved request. The above guarantee in no way replaces the manufacturer's limited warranty but, simply, is designed to augment it where in-home defective equipment repair does not exist.


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Limited Lifetime Labor Warranty

For the useful life of your residential steam generator or sauna heater, should you experience an interruption in its operation, simply contact our Technical Service Center with your product model, serial number and concern. If we can't get your steam shower generator or sauna heater working over the phone, return it to us for immediate repair!

The liability of Accurate Industries is limited to our in-shop labor only, associated with the repair or replacement of any failed steam generator or sauna heater part only. Steam generator and sauna heater controls are not a part of this warranty. Removal and installation costs are not included in this limited warranty. Liability will never exceed the selling price of steam generator or sauna heater in question.

Accurate Industries disclaims any and all liability for damage caused or resulting by improper installation, maintenance, use or attempts to operate products beyond their intended functionality, intentionally or otherwise, or any unauthorized repair. Accurate Industries will not be responsible for damages, injuries or expense incurred through the use of this product.

The above limited warranty in no way replaces the manufacturer's limited warranty but, simply, is designed to augment it where in-shop labor coverage expires.


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Value PLUS Price Guarantee

We know our value can’t be matched, but there’s still nothing worse than paying too much.

That's why we do everything in our power to make sure you don't pay a penny more than you should for your purchase from Accurate Industries online. If you see a lower advertised price from a local store or web-based retailer with the same item in stock, we want to know about it.  Bring it to our attention, and we'll gladly adjust your price.

Our Value PLUS Price Guarantee applies only to advertised prices and must include shipping and handling charges.  It does not apply to special offers or promotions, including rebates and free-with-purchase offers.  In order to take advantage of our Value PLUS Price Guarantee, you must call Accurate Industries at 800-977-8326 as we do not provide electronic online price adjustments.


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Passion Pledge

Bound by a passion for the art and science of steam and sauna bathing, our unique team of technicians, educators and Bathing Specialists are driven by a unified devotion for the advancement of steam and sauna bathing.

We invite you to rely on our website, publications and Bathing Specialists to learn the facts on how to expand your involvement with these special bathing amenities. Our goal will always be to facilitate your efforts toward enhancing and enabling the greatest bathing experiences on earth.


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100% Quality Assurance Guarantee

Accurate Industries inspects it all, even the packaging!
Our team understands the frustration when receiving scratched or damaged goods. We, ourselves, reject hundreds of items each year that don't pass our in-house quality control. Our staff opens, inspects and tags every item we ship in our commitment to absolute satisfaction.

Rely on our 100% Quality Assurance Guarantee. If it comes from us, it will be perfect.


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Incomparable Knowledge

Accurate Industries stocks, sizes, distributes, installs, tests, repairs, services and calibrates steam and sauna bath equipment. It’s all we do!

Our Technical Bathing Specialists have hands-on experience with every brand steam shower generator and sauna heater ever manufactured. Count on our team for fast and reliable information to assist your needs.


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New Product Manufacturer Warranties

All new products are sold with a manufacturer's limited warranty. The warranty periods and service vary by manufacturer and product. The full text of any such warranty is often available on its respective products page or upon request.

Accurate Industries always recommends you read and become familiar with the manufacturer’s product warranty prior to purchase. We are quite diligent about supporting the products we distribute after the sale; however, ultimate product safety, guarantees and remedy for such are granted by the manufacturer.


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Security Guarantee

At AccurateIndustries.com, we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

We safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't - up to $50.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 800-977-8326.  Our Technical Bathing Specialist will be happy to take your AccurateIndustries.com order right over the phone.

Credit Card Safety
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) — through no fault of your own — we'll cover up to $50 of the charges your credit card company doesn't.

CVV (credit card security code)
In an effort to make your shopping experience as secure as possible, we now require that you to enter your credit card's 3 to 4 digit CVV (credit card security code) number. Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.

Bank or credit card company liability
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. If your bank does hold you liable for any amount up to $50, AccurateIndustries.com will cover the liability imposed on you—up to $50. AccurateIndustries.com will cover this amount only if the unauthorized use of your credit card occurred at AccurateIndustries.com and through no fault of your own.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider in accordance with the agreement you have with the company.

Your credit card information is secure
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at AccurateIndustries.com.  If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 800-977-8326. Our Technical Bathing Specialists will be happy to assist you.

We realize that customers are concerned about how information provided during online shopping will be used. We are committed to protecting your privacy and use information we collect about you to process your order only.


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